--- title: Omni-Channel Integration & Chatbot Development | Flora & Fauna description: Build a connected support and sales system with chatbot automation, multi-platform integrations, and streamlined RevOps workflows. --- [Skip to content](https://floratechsolutions.com/omni-channel-project#main-content) [![new ticker](https://floratechsolutions.com/hubfs/new%20ticker.svg)](https://floratechsolutions.com?hsLang=en) - [Development Portfolio](https://floratechsolutions.com/designs) - [System Architect Case Studies](https://floratechsolutions.com/case_studies) - [**Contact Now**](https://floratechsolutions.com/contact) Open main navigation Close main navigation - [Development Portfolio](https://floratechsolutions.com/designs) - [System Architect Case Studies](https://floratechsolutions.com/case_studies) - [**Contact Now**](https://floratechsolutions.com/contact) - [Hire Now](https://www.upwork.com/freelancers/breannahgladden) [Hire Now](https://www.upwork.com/freelancers/breannahgladden) ![hubspot-1](https://floratechsolutions.com/hubfs/hubspot-1.svg)![zapier-1](https://floratechsolutions.com/hubfs/zapier-1.svg) ![intercom-1](https://floratechsolutions.com/hubfs/intercom-1.svg) AI & Knowledge Systems   Marketing Operations  Integrations & APIs ## Omni-Channel Integration & Chatbot Development ![land\_int](https://floratechsolutions.com/hubfs/land_int.png "land_int") 0+ Knowledgebase articles 0+ Platforms unified 0+ RevOps pipelines built ![imgi\_5\_Untitled design (1)](https://floratechsolutions.com/hs-fs/hubfs/imgi_5_Untitled%20design%20(1).gif?width=400&height=400&name=imgi_5_Untitled%20design%20(1).gif "imgi_5_Untitled design (1)") ### Goal --- Build a connected support and sales system with chatbot automation, multi-platform integrations, and streamlined RevOps workflows. ### Strategy --- We mapped user touch points, defined support and sales triggers, documented required system flows, and designed logic to link chat, CRM, data, and revenue pipelines across platforms. ![imgi\_74\_reports 4](https://floratechsolutions.com/hs-fs/hubfs/imgi_74_reports%204.png?width=400&height=438&name=imgi_74_reports%204.png "imgi_74_reports 4") ![imgi\_6\_MicrosoftTeams-image (1)](https://floratechsolutions.com/hubfs/imgi_6_MicrosoftTeams-image%20(1).png "imgi_6_MicrosoftTeams-image (1)") ### Execution --- \> Developed a full Intercom chatbot flow including an AI avatar, 26+ knowledge base articles, triage and trigger logic \> Integrated HubSpot with Zoom, Intercom, Stripe, Jira, WordPress, WhatsApp & Lucky Orange to unify data and team workflows \> Built RevOps pipelines for both enterprise and SaaS sales, automating key hand-offs, deal creation, and multi-platform triggers ![bot](https://floratechsolutions.com/hubfs/bot.png "bot") ### Impact --- The client now has a high-functioning ecosystem where chatbot, CRM, sales pipeline and integrations operate together. Data flows, teams respond faster, workflows are automated and the platform scales as the business grows. ![home\_hero\_image - 2025-11-10T171721.383](https://floratechsolutions.com/hubfs/home_hero_image%20-%202025-11-10T171721.383.png) **Why Clients Trust My Results**     ## Proven, "Peer-Reviewed", & Globally Top-Rated Trust isn’t something I claim — it’s earned, one project at a time. My Upwork profile is Top Rated, placing me among the top 1% of freelancers worldwide. With a 100% job success score and over 100 successful projects, my track record is both measurable and highly reviewed. Every review represents more than satisfaction; it’s a documented result from professionals who’ve worked directly with me, highlighting reliability, **radical transparency**, and creative problem-solving as the reasons they return. My results are publicly verified. [Read My Reviews](https://www.upwork.com/freelancers/breannahgladden) **Why Clients Trust My expertise**     ## Certified, Experienced, & Exceptionally Hands-On With over a decade of technical experience, I bring the precision of a certified HubSpot Partner and the depth of a system admin. I hold 6+ certifications spanning automation, lead conversion design, integrations, and CRM implementation, but my real strength lies in going beyond the manual. As a long-time self-employed freelancer, I specialize in building systems from the ground up, not from templates. Every architecture, workflow, and integration is designed for the way **you** operate, not what a playbook dictates. When you work with me, you get technical fluency, creative problem-solving, and a partner who makes your systems talk **as naturally as nature itself**. ![be2bc8848782497f9844fd665726575d](https://39488485.fs1.hubspotusercontent-na1.net/hub/39488485/hubfs/be2bc8848782497f9844fd665726575d.png?width=1200&length=1200&name=be2bc8848782497f9844fd665726575d.png) ![b891104b178c410dbbe04ed2cc3dfb15-1](https://39488485.fs1.hubspotusercontent-na1.net/hub/39488485/hubfs/b891104b178c410dbbe04ed2cc3dfb15-1.png?width=1200&length=1200&name=b891104b178c410dbbe04ed2cc3dfb15-1.png) ![4afb04e9c06f42808655916a3d78b325](https://39488485.fs1.hubspotusercontent-na1.net/hub/39488485/hubfs/4afb04e9c06f42808655916a3d78b325.png?width=1200&length=1200&name=4afb04e9c06f42808655916a3d78b325.png) ![3b96e6c3ea3c46c39e14f55b4df7d8e4](https://39488485.fs1.hubspotusercontent-na1.net/hub/39488485/hubfs/3b96e6c3ea3c46c39e14f55b4df7d8e4.png?width=1200&length=1200&name=3b96e6c3ea3c46c39e14f55b4df7d8e4.png) ![ec2f265cd7eb44da9bf210f6a6ad98fe](https://39488485.fs1.hubspotusercontent-na1.net/hub/39488485/hubfs/ec2f265cd7eb44da9bf210f6a6ad98fe.png?width=1200&length=1200&name=ec2f265cd7eb44da9bf210f6a6ad98fe.png) ![b891104b178c410dbbe04ed2cc3dfb15](https://39488485.fs1.hubspotusercontent-na1.net/hub/39488485/hubfs/b891104b178c410dbbe04ed2cc3dfb15.png?width=1200&length=1200&name=b891104b178c410dbbe04ed2cc3dfb15.png) ![47a2498e3ae44df780700b9ec40bcd2b](https://39488485.fs1.hubspotusercontent-na1.net/hub/39488485/hubfs/47a2498e3ae44df780700b9ec40bcd2b.png?width=1200&length=1200&name=47a2498e3ae44df780700b9ec40bcd2b.png) ![ac27a69ace204ff5beaadcf49bf84077 (1)](https://39488485.fs1.hubspotusercontent-na1.net/hub/39488485/hubfs/ac27a69ace204ff5beaadcf49bf84077%20(1).png?width=1200&length=1200&name=ac27a69ace204ff5beaadcf49bf84077%20(1).png)     ## Agency Level Skill, without the instability or turnover From spearheading full-scale system 'over-hauls' to building omnichannel chatbots, I'm committed to enhancing realistic growth and simplifying complex organizational needs for your everyday users. I'm here to craft tailored solutions for you with radical transparency and open communication.  [Start The Conversation](https://floratechsolutions.com/contact?hsLang=en) [![NEW\_LIGHT-1](https://floratechsolutions.com/hubfs/NEW_LIGHT-1.svg "NEW_LIGHT-1")](https://floratechsolutions.com/?hsLang=en) [![upwork](https://floratechsolutions.com/hubfs/upwork.png)](https://www.upwork.com/freelancers/breannahgladden) [![linked](https://floratechsolutions.com/hubfs/linked.png)](https://www.linkedin.com/in/breannahgladden/) [![email](https://floratechsolutions.com/hubfs/email.png)](mailto:breannahg@gmail.com) "Life imitates art far more than art imitates Life." - Oscar Wilde The design of this site was inspired by the 2025 'Invisible Worlds' exhibit at The American Museum of Natural History. © 2022 - 2026 Flora & Fauna Tech Solutions | New York, New York 10036 [Privacy Policy](https://floratechsolutions.com/legal?hsLang=en#privacy_policy) | [Legal Disclaimer](https://floratechsolutions.com/legal?hsLang=en)